Shipping Policy

Where do we ship?

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We ship to anywhere in Canada.

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Do you offer local delivery?

 

Yes we do, Please contact us for further details. 

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When will my order arrive?

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Tracked parcels sometimes experience heavy delays. Please allow up to 2 weeks for tracked orders for delivery. This is a delay issue on the shipping carrier's side, not ours.

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My shipment was returned to sender. What can I do?

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Please contact us immediately if your shipment is marked as being returned to sender. We will wait to receive it and determine why it was returned to us. If it was returned to us via error on your part, you will be held responsible for any return shipping charges. Additionally, if you'd like the items reshipped, you will be responsible for the full shipping charge. If you would not like it reshipped, you will be held responsible for both the initial shipping paid to send it to you, as well as the return shipping back to us. This is non-negotiable as we are NOT taking the financial hit for shipping due to your error. It is your responsibility to provide us correct address information, and to keep track of tracking information/pickup information. Emails going to your spam folder does not absolve you from responsibility, as we do not control YOUR spam settings.

If we were the ones who made the error, we will reship the items at no additional charge, and you will not be responsible for any initial or return shipping charges.

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My shipment was marked as delivered, but I haven't received it. What can I do?

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We are not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered.

Who is responsible for customs, duties, and/or tariffs?

We are not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.